Last Updated: 1/5/25

Welcome to Connected Calm. We are committed to protecting your privacy and handling your personal data with care and respect. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through our website, when you sign up for emails, or purchase any of our programs, courses, or products.

1. Who We Are

Connected Calm is a UK-based business offering wellness-based digital and physical products, programs, and services. Our website address is: www.connectedcalm.com.

2. What Data We Collect

We may collect the following personal information:

• Your name and email address (when you sign up or make a purchase)

• Billing and shipping information

• Payment details (processed securely via Stripe or PayPal)

• Any information you choose to provide through forms, surveys, or emails

3. How We Use Your Data

We use your data to:

• Deliver your purchases (digital or physical)

• Send newsletters, updates, and promotional offers (with your consent)

• Improve our services and understand your preferences

• Respond to your questions or support requests

• Comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

• Your consent (email sign-ups, marketing)

• Contractual necessity (purchases, delivery)

• Legal obligations (accounting and record-keeping)

5. Third-Party Services

We use trusted services like Systeme.io (for automation and email delivery), Stripe/PayPal (for secure payment), and Google Analytics (for site usage insights). These providers only access data as necessary to perform their services and are committed to GDPR compliance.

6. Data Retention

We retain your data only for as long as necessary — for example, for tax and legal obligations, or until you unsubscribe from our list.

7. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Withdraw consent at any time

• Request deletion of your data

• File a complaint with the ICO (UK residents)

8. Data Security

We implement appropriate technical and organisational measures to safeguard your data.

9. Cookies

We use cookies to improve website functionality and user experience. You can manage cookies through your browser settings.

10. Contact Us

If you have any questions about this policy or your data, please contact:
Louisa
Email: louisa@connectedcalm.com

Last Updated: 1/5/25

The following does not apply to those purchasing programs, courses, digital or physical products. If however, you work 1:1 with me or participate in small group therapy, which will be stated as such, this privacy notice below refers to those services. In order to uphold the standards of my industry, I am committed to maintaining confidentiality and protecting your personal data.

·   Contact details

·   What information we collect, use, and why

·   Lawful bases and data protection rights

·   Where we get personal information from

·   How long we keep information

·   How to complain

Contact details

Email

louisa@connectedcalm.com

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

·   Names and contact details

·   Addresses

·   Gender

·   Pronoun preferences

·   Occupation

·   Date of birth

·   Marital status

·   Payment details (including card or bank information for transfers and direct debits)

·   Transaction data (including details about payments to and from you and details of products and services you have purchased)

·   Usage data (including information about how you interact with and use our website, products and services)

·   Health information (such as medical records or health conditions)

·   Information relating to compliments or complaints

·   Records of meetings and decisions

·   Account access information

·   Website user information

We also collect or use the following information to provide and improve products and services for clients:

·   Religious or philosophical beliefs

·   Health information

We collect or use the following personal information for the operation of client or customer accounts:

·   Names and contact details

·   Purchase or service history

·   Account information, including registration details

·   Information used for security purposes

·   Marketing preferences

·   Technical data, including information about browser and operating systems

We also collect or use the following information for the operation of client or customer accounts:

·   Health information

We collect or use the following personal information for information updates or marketing purposes:

·   Names and contact details

·   Addresses

·   Profile information

·   Marketing preferences

·   Purchase or account history

·   Website and app user journey information

·   IP addresses

We collect or use the following personal information for research or archiving purposes:

·   Names and contact details

·   Addresses

·   Purchase or client account history

·   Website and app user journey information

·   IP addresses

We collect or use the following personal information to comply with legal requirements:

·   Name

·   Contact information

·   Client account information

·   Any other personal information required to comply with legal obligations

We also collect or use the following information to comply with legal requirements:

·   Health information

We collect or use the following personal information to protect client welfare:

·   Names and contact information

·   Client account information

·   Health and wellbeing information

·   Emergency contact details

We also collect or use the following information to protect client welfare:

·   Health information

We collect or use the following personal information for dealing with queries, complaints or claims:

·   Names and contact details

·   Address

·   Payment details

·   Account information

·   Purchase or service history

·   Customer or client accounts and records

·   Financial transaction information

·   Information relating to health and safety (including incident investigation details and reports and accident book records)

·   Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·   Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·   Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·   Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·   Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·   Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·   Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·   Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  We collect information so that we can provide wellbeing services appropriately.

·   Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  So that we can send suggestions of products and services that might be of interest to them.

·   Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for research or archiving purposes:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information to protect client welfare are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Offering the client the appropriate services and therapies.

·   Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  In case the client should ever wish to make a complaint, so that we have full records.

·   Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Where we get personal information from

·   Directly from you

How long we keep information

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint